SUPPORT
Support
Keeping your line running.
Our designers, service engineers and sales staff work together to provide end-to-end support, from consultation before installation to test runs, installation and parts supply.
End-to-end support, from installation through operation.
We value the production floor and keep in close communication with our customers. Many customers praise our precise, attentive problem-solving on site.
We listen to your requirements for product, packaging material, production speed and more, and propose the best equipment and development based on our experience and know-how.
We carry out thorough test runs before installation. For projects that need precise checks, such as overseas shipments or pharmaceutical weighing, we even re-examine packaging materials and products.
From adding peripheral equipment and automating downstream processes to work procedures and equipment layout, we support you with on-site usability in mind.
We keep optimal stock of replacement parts for quick delivery, and supply special and custom-made parts in the shortest possible time.
Test on an actual machine with your product and materials.
We keep in-house a wide range of chutes developed through countless projects. Using these chutes, we run test packaging on actual machines so you can check the results before installation.
Parts supply and discontinued parts information.
General-purpose parts are managed with their years of use and annual replacement records alongside shipping data, so we can supply them quickly. Parts that are no longer produced can be checked in a list.
Applicable models and machine numbers may have exceptions, for example on modified machines.
Supporting production sites worldwide from Japan.
For machines shipped to overseas factories, we are especially thorough with pre-shipment testing, including checks of packaging materials and products.
- 1Overseas standards
We build to specifications that meet overseas standards such as UL and CE.
- 2Affiliated factory in Pinghu, China
Our affiliated factory in China, completed in 2005, serves as our base for supporting customers in Asia.
Sales agents in Japan
Toyo Pack Co., Ltd.
397 Higashikata-cho, Tsuzuki-ku, Yokohama 224-0045, Japan
TEL 045-479-0771
Kyushu Toyo Shokai Co., Ltd.
1-6-27 Tsuruta, Minami-ku, Fukuoka 811-1352, Japan
TEL 092-565-3086